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Hot Tub FAQ

1. What is the difference between a hot tub, Jacuzzi and spa?

1. What is the difference between a hot tub, Jacuzzi and spa?

wooden barrel hot tubThe names hot tubs, spas and Jacuzzi are commonly used interchangeably.

Jacuzzi is a brand and used in the same way as Hoover is used instead of the generic ‘vacuum’.

A hot tub could be something as simple as a wooden barrel filled with warm water, whereas a Spa refers to a hot tub which also has hydrotherapy massage pumps and jets, integrated heating, filtering systems and mood lighting, but in the UK we tend to just call them all Hot Tubs.

2. What type of hot tub should I buy?

2. What type of hot tub should I buy?

An inflatable hot tub is a soft-shelled hot tub, typically made of vinyl, where the structure is made rigid by air being pumped into the frame. They are very portable, but the lack of insulation really only makes them suitable for summer use.

Rotomolded hot tubs are made from plastic powder, which is added to a mold, heated until it melts, and then rotated until it covers every bit of the mold in a smooth and even layer. Compared to acrylic shells, plastic shells are relatively lightweight, the downside, however, is an inability to efficiently retain heat. The initial savings from their lower purchase price will be eroded over time, as owners of rotomolded hot tubs typically pay more in electricity than owners of more energy-efficient spas.

An acrylic hot tub shell is made from a single sheet of acrylic, which is heated until it becomes flexible, then sucked into a mould. This results in a smooth and perfectly formed shell, which is reinforced either with ABS plastic or fibre glass for strength. Acrylic hot tubs are produced in a variety of stunning colors and patterns and should withstand normal wear and tear for many years without showing signs of damage. While acrylic tubs are generally more expensive than plastic tubs, their better temperature retention translates to lower energy costs.

3. What hot tub should I buy for a holiday letting property?

3. What hot tub should I buy for a holiday letting property?

A hot tub can add real value to a letting property, increasing occupancy and extending the season. Letting agents suggest that a hot tub is amongst the top three things people search for when looking for holiday accommodation.

However, it should be understood that this is a business environment and as such comes under the Health & Safety at Work Act and specific guidance for hot tubs has been published by the Health & Safety Executive titled ‘HSG 282 – The control of legionella and other infections agents in spa pool systems’. This document outlines best practice for the selection and management of the hot tub to safeguard its users. When buying a hot tub for a holiday let it is essential to choose one that is suited to this setting and can be easily cleaned and maintained.

Buying off a local company gives you the confidence of backup for call outs and servicing, this is of particular importance as many guests book accommodation on the basis of having a hot tub, so any downtime could lead to customer dissatisfaction and lost revenue.

4. What warranty should I get?

4. What warranty should I get?

Always ask to see the full warranty details of the hot tub before you buy, as this may vary between products and in some instances, it may not be offered by the manufacturer, which may cause difficulties. If you buy an ex-display hot tub or one discounted in a sale check that the full warranty is still valid and starts on the day of delivery.

5. Hot Tub Insulation: Do I Need It?

5. Hot Tub Insulation: Do I Need It?

bluemaax 1 400x365Proper insulation is a major factor in keeping your electricity bills down, avoid hot tubs with little or no insulation as they will have high running costs.

The most economical hot tubs have their insulation against the cabinet walls, with all the electrical components including the pumps inside of the insulation, this means that waste energy from the motors etc is recycled into maintaining the water temperature

Avoid hot tubs where the cabinet is fully filled with expanding foam as this makes maintenance and repair difficult and expensive.

6. How many jets should I have?

6. How many jets should I have?

hydrotherapy jetsSome manufacturers sell their hot tubs based on the number of jets, however this can be misleading as the size and type of jets can be more important for the right massage than the number and the jets need to be balanced with the number and power of the pumps.

If you want a decent hydrotherapy massage then it’s worth investing in a hot tub with at least two pumps and a seating layout that offers different jet sizes and patterns in different seats so that you get a variety.

7. Do I need a Cover Lifter?

7. Do I need a Cover Lifter?

Cover Lifter Cabinet Mount AssistIt is possible to fold the cover in half, slide it off, and lean it up against a wall, but this is hard work if you are by yourself and the cover risks getting dirty and/or damaged. A cover lifter is an inexpensive but good investment to make it easier to open and close the hot tub and keep the cover off the ground. Where space is at a premium a cabinet mounted high level lifter will hold the cover upright against the tub without requiring much room, however if you want to maximise the view from the hot tub then an undermounted system or even cover shelf might be better. If you have a heavy cover then a gas assisted lifter will take the strain out of opening it.

8. How do you deliver my hot tub?

8. How do you deliver my hot tub?

hot tub installation monarque 500 900x600Most deliveries can be undertaken by a two-man team using specialist hot tub handling equipment and it is usual to undertake a site visit beforehand to check that access is suitable.

The delivery should always include the positioning of the hot tub, the final electricity connection, filling the hot tub with water and testing to make sure everything works properly. Avoid companies offering ‘kerbside’ delivery – where they deliver to your ‘kerbside’ and leave the rest up to you.

Probably the most important part of the delivery is the ‘spa school’ to run through the operation of the hot tub and its care and maintenance and especially how to look after the water.

We spent awhile looking for a hot tub and were very relieved to find Sprys. There is so much choice out there and one phone call to Sharon really helped us sort out exactly what we needed for our rental property. The help, support and service was really outstanding and we would highly recommend... Read More

We spent awhile looking for a hot tub and were very relieved to find Sprys. There is so much choice out there and one phone call to Sharon really helped us sort out exactly what we needed for our rental property. The help, support and service was really outstanding and we would highly recommend Sprys.
kim & John Coulson

We would like to say a big, huge thank you to Brian and Sharon. To say we are over the moon with our purchase would be an understatement. From the first moment we visited Spyrys showroom in Wadebridge everyone was very helpful and there was no hard selling. We found their knowledge on hot tubs... Read More

We would like to say a big, huge thank you to Brian and Sharon. To say we are over the moon with our purchase would be an understatement. From the first moment we visited Spyrys showroom in Wadebridge everyone was very helpful and there was no hard selling. We found their knowledge on hot tubs very informative. The delivery and installation went smoothly with no problems. It looks fantastic and we tried it out that very night. Nothing has been too much trouble. We highly recommend Spyrys if you are thinking of purchasing a hot tub or swim spa. The after sales is the best.
Nicki & Dave, St Cleer

We were very impressed with the whole process and Sharon and Brian were great throughout. They were very knowledgeable about the products they sell and customer care was clearly their priority. Brian gave us lots of information during set up and then Sharon was great during the after care. We have... Read More

We were very impressed with the whole process and Sharon and Brian were great throughout. They were very knowledgeable about the products they sell and customer care was clearly their priority. Brian gave us lots of information during set up and then Sharon was great during the after care. We have now had the hot tub for just over a month and we have enjoyed it every single day! We both agreed it was definitely money well spent. Thank you.
Grace and Keith Smith

Best purchase ever. No pressure to buy. Perfect installation. Thank you Sharon for always being on the end of the phone. We love our hot tub. Use it morning & evening. Would recommend Sharon & Brian at Spyrys to anyone thinking about getting One. They certainly know their stuff. Thank you both so... Read More

Best purchase ever. No pressure to buy. Perfect installation. Thank you Sharon for always being on the end of the phone. We love our hot tub. Use it morning & evening. Would recommend Sharon & Brian at Spyrys to anyone thinking about getting One. They certainly know their stuff. Thank you both so much. Customer service is excellent...... Nothing is too much trouble.
Marilyn & Jim. Truro.

what an enjoyable experience from start to finish. A genuine, friendly and helpful team. Buying from you was stress free, and the aftercare was second to none. Thank you. I will recommend you to family, friends and colleagues anytime.

Lesley & Paul H

Very impressed with the customer care from Sharon. Brian came out before we purchased the hot tub to do an onsite visit to check that delivery would be possible and hassle free, on delivery day I felt overwhelmed with all the information that I was being given however, a call from Sharon a few days... Read More

Very impressed with the customer care from Sharon. Brian came out before we purchased the hot tub to do an onsite visit to check that delivery would be possible and hassle free, on delivery day I felt overwhelmed with all the information that I was being given however, a call from Sharon a few days later with information and advice eased my concerns. On our initial contact with Sharon at Spyrys we found her to be very approachable and not pushy at all, she gave us all of her time and answered all of our questions. I feel that she will always be at the end of the phone and I would not hesitate in contacting her again.
Richards, Probus

Sharon & Brian have always been so welcoming and friendly, their professionalism & knowledge about the products is second to none. I wouldn't hesitate in recommending them if you are looking to purchase a hot tub.

Shelley & Dave

Great people so friendly and so much knowledge on the products they sell. Thank you so much you made buying our swim spa so much easier.

Stuart Nichols

First Class service. We should have bought one earlier.

Mr & Mrs P, Par

Very professional and friendly service, we would not hesitate to recommend Spyrys. Buying a hot tub from Spyrys was an enjoyable experience, they delivered on every level

Mr and Mrs C

Lovely people to deal with and we wanted to buy local

Mr and Mrs W, St Austell

Sharon & Brian, a genuine, friendly, helpful and non-pressured team. Buying from you guys was a relief and a breath of fresh air, guiding us gently through the buying process and helping us to reach a good decision, Thank you!”

Anne and Steve

Brilliant, efficient and courteous service

Mr and Mrs Brown, St Columb

Excellent Service, good product & aftercare

Mr Taylor, Launceston

Just love our prestige hot tub. Have had it over a week now and can't believe how easy it is to use. No probs with chemical testing as use the handy ' tip sheet' left by Brian. Use it daily and already feeling the benefits, I don't have to use any sleeping tablets now and getting such a fabulous... Read More

Just love our prestige hot tub. Have had it over a week now and can't believe how easy it is to use. No probs with chemical testing as use the handy ' tip sheet' left by Brian. Use it daily and already feeling the benefits, I don't have to use any sleeping tablets now and getting such a fabulous night’s sleep. Really glad we choose Spyrys as only one with steel frame so gonna last a lot longer than others. Would definitely recommend to all, what a friendly, knowledgeable couple and first rate company. Thank you Spyrys
Rob and Sam

Just want to say thank you so much for the excellent service you provided us in supplying and installing our hot tub today! I can't wait to finish work today to get in! Hopefully everything will be plain sailing but it's reassuring to know you are at the end of the phone.

Mrs N, Wadebridge

It’s not until you actually sit in the spa and feel your body relax that you are overcome with the sheer enjoyment that this experience provides. Arctic Spas are true to their word – they really do perform beyond your expectations.

Richard Keys, Sky Sports Presenter

Half of deciding what spa to buy was how we felt about the company. When you are buying larger ticket items you want to feel secure in the knowledge we can trust, but also rely on who we buy from. Hence our choice of Spyrys and we made the right choice. The product is also great and Guy thinks... Read More

Half of deciding what spa to buy was how we felt about the company. When you are buying larger ticket items you want to feel secure in the knowledge we can trust, but also rely on who we buy from. Hence our choice of Spyrys and we made the right choice. The product is also great and Guy thinks I’ve turned into a mermaid!
Wendy from Helston

What can we say! Thank you for making the purchase of our hot tub so enjoyable

Jackie & Malcolm

Arctic Spas are the way forward! I love the spa – especially in the winter.

Jimmy Carr, comedian and presenter

Just had a fantastic day in & out of the hot tub, actually managed to get the kids off the xbox & facebook!! So relaxing!

Sarah from the Isles of Scilly

Thanks Sharon & Brian, great job we will be trying the tub out tonight!

Richard in Wadebridge

The best purchase we’ve ever made!

Claire, Cornwall

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Unit 5, Dunveth Business Park, Wadebridge, Cornwall, PL27 7FE - 01208 813760 - enquiries@spyrys.co.uk

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